Most frequent questions and answers

Paper misfeeds can be caused by the condition of the paper and how it is loaded. Paper should be stored in a dry, cool place and ensure you ‘fan’ the paper before loading.

You can also try printing from another tray. If this is successful, replace all paper in the problem tray with fresh paper from a new ream.

Be sure to check the correct paper size is set in the problem tray before you print by adjusting the three ‘fences; in the paper tray so they are gentle touching the sides of the paper.

A Service code may be caused by something obstructing the finisher or stapling unit. Check there is nothing obstructing the trays (like a waste paper bin). Swith the power off, wait for ten seconds, then switch power back on. If the problem still occurs, contact us for further assistance. 

Life the lid and clean the thin strip of of glass with an alcohol wipe, office wipe or dry cloth.

Your device will stop working if you wait until the waste toner bottle is full. Be prepaper with a spare waster toner bottle. Only replace when full. This will allow automatic notifations to be initiated. 

It’s easy to book a service request online. Your job is logged automatically.